Help & Contact
How can we help you? Choose a category.
Problem with your order?We’re here to help.
Did your package arrive damaged?
Find the right size for your pet.
Request or correct an invoice.
This will keep your tag looking like new.
Share your feedback with us.
All accepted payment methods.
Our accessibility statement.
Tell us what you’d love to see!
Complaints
We’re sorry that something isn’t right. Let’s resolve this together.
What is the problem?
Tip: A photo of the issue helps us process your request faster. You can attach it as a file in the next step or send it to our email address.
Please describe your request and we will get back to you as soon as possible.
Damaged package
Did your package arrive damaged? We’re sorry to hear that. We’ll take care of it.
What was damaged?
Important: Please take photos of the damaged package and/or product. This helps us with processing and, if necessary, with the shipping carrier.
Please send us the details and we will find a solution.
Size guide
Find the perfect size for your favorite dog tag.
Our dog tags are available in three sizes:
| Size | Diameter | Recommended for |
|---|---|---|
| Small | 25 mm | Small dogs & cats (e.g. Chihuahua, Yorkshire Terrier) |
| Medium | 30 mm | Medium-sized dogs (e.g. Beagle, Cocker Spaniel, French Bulldog) |
| Large | 35 mm | Large dogs (e.g. Labrador, Golden Retriever, German Shepherd) |
How to measure correctly:
If your dog already wears a tag, measure the diameter of the existing tag. This will give you the best reference for choosing the right size.
Not sure? When in doubt, choose the medium size (Medium, 30 mm) – it fits most dogs and is our most popular bestseller.
Invoices
Do you need an invoice or is something incorrect? We’re happy to help.
What would you like to do?
Tip: Please have your order number ready. You can find it in your order confirmation email.
Care instructions
This will keep your dog tag looking great and easy to read for a long time.
Material: Our tags are made of high-quality stainless steel with a protective coating. They are durable, lightweight, and designed for everyday use.
Cleaning: For light dirt, simply wipe with a soft, damp cloth. For heavier dirt, use lukewarm water with a drop of mild dish soap. Afterwards, dry thoroughly to prevent water spots.
Please avoid: Harsh cleaning agents or abrasive cleaners, bleach or chlorine-based products, scouring sponges or steel wool, as well as prolonged contact with saltwater.
Tips for a long lifespan: Remove the tag before your dog goes swimming (especially in saltwater). Avoid intense contact with perfume, lotions, or chemicals. Store the tag in a dry place when not in use. Regular wiping keeps the engraving fresh and legible.
Feedback
Your opinion matters to us! Let us know what we’re doing well or how we can improve.
How satisfied are you overall?
Payment methods
We offer you various secure payment options.
| Payment Method | Details |
|---|---|
| PayPal | Pay conveniently via your PayPal account. PayPal Express Checkout is also available. |
| Credit Card | Visa and Mastercard are accepted. Secure processing via encrypted connection. |
| Klarna | Pay by invoice, installment payments, or instant bank transfer – you decide. |
| Apple Pay / Google Pay | Fast, contactless payment directly via your device. |
| SEPA Direct Debit | Convenient debit from your bank account. |
| Prepayment | Bank transfer in advance. Shipping takes place after payment is received. |
Security: All payments are processed via encrypted connections (SSL). Your payment data is never stored on our servers at any time.
Accessibility
Our commitment to an accessible online store.
Our goal: We want everyone to be able to use our shop – regardless of any limitations. We continuously work to improve the accessibility of our website.
What we do:
Semantic HTML for screen reader compatibility. Sufficient color contrast for better readability. Keyboard navigation for all interactive elements. Alternative text for images. Clear and understandable language.
Report issues: If you encounter a barrier or have difficulty using our website, please contact us. We take all feedback seriously and work towards a solution.
Whishing a Product
Do you have an idea for a product we should offer? We appreciate every suggestion!
Your ideas matter! Many of our products were created based on customer suggestions. Tell us what you’d love to see – whether it’s a specific design, a new color, a different size, or a completely new product.
Contact us
Do you have a general inquiry? Write to us and we will get back to you as soon as possible.
Message sent!
Thank you for your message. We usually get back to you within 24 hours.