Frequently Asked Questions About Personalized Pet Tags
❓ Frequently Asked Questions
📦 01. Shopping Information
Why won't my payment go through?
If your payment for the personalized pet tags isn’t going through, please double-check that all billing information is correct and matches what your bank has on file. Sometimes, declined transactions are due to bank security measures. Try a different payment method or contact your bank to ensure there are no issues. If the problem persists, reach out to us at info@barkntag.com.
How long will it take to get my package?
Shipping times vary depending on your location. You can find detailed information on our Shipping Details page. Please note that production time may also affect overall delivery.
Do you ship internationally?
Yes! We offer international shipping, so your pet can get a stylish tag no matter where you live.
What shipping methods are available?
We use DHL Warenpost for all deliveries. At this time, we do not offer express shipping options.
💳 02. Payment Information
What payment methods are accepted?
We accept all major payment methods, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
Is buying online safe?
Absolutely. Our webshop uses SSL encryption to protect your personal and payment information. Both Shopify Payments and PayPal are secure, industry-trusted platforms.
📦 03. Orders & Returns
How do I place an order for personalized pet tags?
Browse our shop, choose your desired pet tag, customize it, and click “Add to Cart.” When you're ready, head to the checkout to complete your order.
Do I need an account to place an order?
Nope! You can check out as a guest — fast and easy.
How do I get in touch if there’s a problem?
Email us anytime at info@barkntag.com if you have any issues with your order. We’re here to help!
How can I cancel or change my order?
If you need to cancel or modify your order, email us at info@barkntag.com before your order is dispatched. We start working on your tag shortly after it’s placed — so be quick!
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow its journey to your door.
How can I return personalized pet tags?
Since all tags are custom made to order, we do not accept returns. However, if there’s any issue, contact us and we’ll do our best to make it right.
🎨 04. Custom Personalized Pet Tags – How to Get My Very Personal Design
How do I order a personal design?
Use our Custom Tag Request Form to request a one-of-a-kind tag. The form will guide you through telling us what you want — from style to text.
How long does a custom tag take to be done?
Custom designs take up to 10 days to create, including:
- Concept development
- Feedback rounds
- Final approval
After your design is confirmed, we proceed with production and shipping.
Can I get my image engraved?
We don’t engrave uploaded photos or images directly. However, we can use your image as inspiration for a custom graphic. All engravings are based on our own illustrations to ensure the highest quality and clarity.
Do you send drafts?
Yes! You’ll receive a draft preview before production. We offer unlimited revisions — we don’t begin crafting until you’re 100% satisfied.
Is the pet tag unique?
Absolutely. Every custom tag is a one-of-a-kind design, created just for your pet. It will never be duplicated or sold again — it’s truly yours.
When do I need to pay for a custom tag?
We require upfront payment before starting the custom design. This allows us to dedicate time and creativity to your request. You’ll receive drafts and unlimited revisions before final production.